Company: Metalagreste Sociedade Metalúrgica, Lda.
Headquarters: Rua das Eiras, 35, 2590-201 Sobral de Monte Agraço.
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Metalagreste Sociedade Metalúrgica, Lda provides you with all the information you need to exercise your right to complain to an official, third-party and impartial entity. So, if you are dissatisfied with the purchase of a good or service on our website, or with the solution we have provided to resolve the situation, you can go to this official website and lodge your complaint.
What is Alternative Dispute Resolution?
Alternative dispute resolution is the possibility that all consumers have at their disposal to turn to official entities to help them resolve or guide them through a conflict, before opening litigation in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the trader who is the subject of their complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the field of consumer disputes’.
Alternative dispute resolution is generally less expensive, less formal and quicker than the judicial route.
Metalagreste Sociedade Metalúrgica, Lda provides the websites of some of these organizations that can help you present your arguments:
Suggestions for Alternative Dispute Resolution Entities
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
CIMPAS – Centro de Informação, Mediação e Provedoria de Seguros
CICAP – Tribunal Arbitral de Consumo